At CGN Rentals LLC (“Company,” “we,” “our,” “us”), we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services, including rentals facilitated through our website, third-party platforms, and in-person transactions.
1. Information We Collect
We collect personal and non-personal information necessary to provide our services, including but not limited to:
Personal Information:
Name, address, phone number, and email address.
Driver’s license and government-issued identification details.
Payment information, including credit/debit card details.
Insurance information (if applicable).
Verification Information:
Identity verification details collected via Stripe Identity, including documentation provided during the verification process. For more details, please review Stripe’s Privacy Policy.
Motor Vehicle Report (MVR) checks performed via Checkr for background screening purposes. For more details, please review Checkr’s Privacy Policy.
Usage Information:
Details about your rental history, preferences, and interactions with our services.
Technical Information:
IP address, browser type, operating system, and other device-related information when using our website.
2. How We Use Your Information
We use the collected information to:
Verify your identity and eligibility to rent vehicles.
Process payments and manage bookings.
Perform MVR checks to ensure compliance with safety and legal requirements.
Communicate with you about your rentals, inquiries, or support requests.
Ensure compliance with applicable laws and regulations.
Improve our services and enhance user experience.
Prevent fraud, unauthorized access, or misuse of our services.
3. Sharing and Disclosure of Information
We do not sell your personal information. However, we may share your information in the following circumstances:
With Service Providers: To third-party partners, including payment processors (e.g., Stripe), identity verification services, and MVR check services (e.g., Checkr) to facilitate transactions and compliance.
Legal Obligations: To comply with legal requirements, such as subpoenas, court orders, or law enforcement requests.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets.
Consent: When you provide explicit consent for information sharing.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Information may also be retained to resolve disputes or enforce our policies.
5. Security Measures
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of data transmission or storage is entirely secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your jurisdiction, you may have the following rights:
Access, update, or delete your personal information.
Restrict or object to certain data processing activities.
Withdraw consent where processing is based on consent.
Some of our services are facilitated through third-party platforms, including but not limited to Turo, Airbnb, Outdoorsy, and RVshare. When using these platforms, your interactions may also be governed by their respective privacy policies and terms of service. CGN Rentals LLC is not responsible for the privacy practices of these platforms. We encourage you to review their privacy policies to understand how your data is collected, used, and protected.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. Please review their privacy policies before providing any information.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Your continued use of our services after changes are made constitutes your acknowledgment and acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at: